1. Introduction

This Refund Policy explains how refund requests are handled for PayConnect business software, website setup, hosting setup, checkout page tools, invoice tools, customer records, receipt tracking, business activity organization, and related setup services.

Our goal is to be fair and clear. Some PayConnect services involve time based setup work, website preparation, hosting configuration, page configuration, software access, content placement, customer record setup, or custom project work. Because of this, refund eligibility depends on the type of service purchased, the stage of work completed, and any third party costs already incurred.

2. Who we are

PayConnect is operated by Main Lite Technology USA, Inc. PayConnect provides business software, website setup, hosting setup, checkout page tools, invoice tools, customer records, receipt tracking, and business activity organization.

PayConnect is not a bank, card network, acquiring bank, card issuer, payment processor, payment facilitator, money transmitter, stored value provider, lender, investment adviser, broker, merchant of record, or regulated financial institution.

Any actual checkout, payment, hosting, domain, identity verification, infrastructure, communication, or similar third party service is provided by the relevant independent third party service provider and may be subject to separate provider terms, review, eligibility, timing, and fees.

3. What this policy covers

This policy applies to fees paid to PayConnect for:

• Website setup packages.
• Website hosting setup or hosting related service packages.
• PayConnect business software setup and configuration.
• Checkout page, payment request page, and hosted page setup.
• Invoice tool, customer record, receipt record, and business activity setup.
• Custom commerce setup packages or project based setup work.
• Eligible software access, subscription access, or platform related charges.

This policy does not replace any mandatory rights you may have under applicable consumer protection law. If a law gives you rights that cannot be waived, those rights still apply.

4. What this policy does not cover

This policy does not control refunds, reversals, credits, cancellations, fees, timing, or eligibility decisions made by independent third party service providers. Those matters may be controlled by the provider used for the original transaction or service.

• Third party checkout or payment service refunds may depend on the original payment method, provider rules, available records, security controls, and applicable law.
• Domain registration, domain renewal, SSL, email, plugin, theme, hosting provider, infrastructure, and other external service fees may follow separate provider refund rules.
• If a third party service provider declines, delays, restricts, suspends, or requests more information from a business, that decision does not automatically make PayConnect setup fees refundable.

5. Setup package refunds

PayConnect setup packages often include work that begins shortly after payment, such as reviewing the request, preparing account records, configuring software tools, setting up website or hosted page assets, preparing invoice tools, organizing customer records, and configuring business workflow features.

• Before work starts: if you request a refund before any setup work begins, we may issue a full refund, less any non refundable third party charges already incurred.
• After work starts: if setup work has started, we may offer a partial refund based on the work completed, time spent, assets prepared, third party costs incurred, and the status of your setup.
• After delivery: once a website, hosting setup, PayConnect workspace, checkout page, payment request page, invoice setup, customer record setup, hosted page, or related deliverable has been completed, published, shared, delivered, or made available, setup fees are generally non refundable.
• Custom projects: custom quoted work may have its own payment schedule, deposit rules, milestone terms, or written agreement. If those terms differ from this policy, the custom agreement controls for that project.

6. Website and hosting services

Website and hosting related services may include domain guidance, website setup, landing page preparation, hosting configuration, content placement, design adjustments, form setup, email routing guidance, SSL related setup, and technical deployment steps.

• Website setup fees: refundable only if work has not started. Once design, configuration, content placement, page setup, form setup, or deployment work begins, refunds may be partial or unavailable depending on the work completed.
• Hosting setup fees: generally non refundable after hosting space, server configuration, DNS related work, email routing, SSL setup, or similar technical work has started.
• Recurring hosting charges: recurring hosting charges are generally non refundable for the billing period already started, but you may cancel to stop future renewals.
• External website costs: domain registration, renewal, transfer, SSL, email, plugin, theme, platform, and similar external costs are non refundable unless the applicable third party provider grants the refund.

7. Software access and subscriptions

For PayConnect software access, subscription access, account based services, or platform related charges, refunds are reviewed based on the charge type and the stage of use.

• One time software setup: one time setup charges are handled under the setup package refund rules above.
• Monthly or recurring access: monthly or recurring charges are generally non refundable once the billing period has started, unless required by law or approved in writing by PayConnect.
• Cancellation: cancellation stops future billing where applicable. It does not automatically refund charges for a current or past billing period.
• Service interruption: if a material PayConnect software issue prevents access for an extended period and the issue is caused by PayConnect, we may provide a credit, partial refund, extension, or other remedy at our discretion.

8. Third party fees

Some services may involve independent third party service providers, such as checkout providers, payment providers, identity verification providers, hosting providers, domain providers, infrastructure providers, analytics providers, communication providers, or other business service providers.

• Third party service providers may charge their own fees and may apply their own refund rules.
• Third party fees may be non refundable once the service is ordered, activated, used, submitted, registered, reviewed, or made available.
• Approved refunds are generally returned to the original payment method where possible.
• We will not issue a duplicate direct refund outside the original payment flow for the same transaction unless we approve that exception in writing.
• Provider processing times, bank processing times, account review, payment method rules, and security controls may affect when funds appear.

9. Non refundable items

Unless required by law or approved in writing by PayConnect, the following are generally non refundable:

• Completed setup work.
• Delivered website, landing page, hosted page, checkout page, invoice setup, customer record setup, receipt setup, or workflow configuration work.
• Custom project deposits after work begins.
• Hosting setup after technical configuration begins.
• Recurring hosting or software access charges for a billing period already started.
• External service fees, domain fees, hosting provider fees, infrastructure fees, plugin fees, theme fees, checkout related fees, transaction related fees, dispute related fees, and tax amounts that are not refunded by the relevant provider or authority.
• Services delayed because the customer did not provide required information, approvals, documents, content, domain access, business details, or provider requested information.
• Services restricted or delayed because a third party service provider declines, delays, reviews, restricts, suspends, or requests more information from the business.

10. Refund eligibility review

When reviewing a refund request, we may consider:

• The date of purchase.
• The package or service purchased.
• Whether setup work has started.
• Whether deliverables were completed, shared, published, delivered, or made available.
• Whether third party costs were already incurred.
• Whether the customer provided required information on time.
• Whether the request relates to PayConnect work or a third party service provider decision.
• Whether the issue was caused by PayConnect, the customer, a third party provider, or circumstances outside PayConnect's control.
• Any written agreement, invoice, quote, order form, package terms, or custom project terms that apply.

11. How to request a refund

To request a refund, contact PayConnect with enough information for us to review the transaction and the status of the service.

• Email: support@payconnect-tt.com
• Subject line: Refund Request
• Include: business name, purchaser name, email used for the purchase, invoice number or transaction ID, purchase date, package purchased, and the reason for the request.

We may ask for additional information to verify the purchase, confirm account authority, review project status, check whether work has started, or determine whether a third party service provider must handle part of the request.

12. Refund timing

We aim to review refund requests within a reasonable time after receiving the required information. Approved refunds are generally submitted to the relevant billing, checkout, or payment flow used for the original transaction.

After approval, the time for funds to appear depends on the original payment method, bank, card issuer, provider review, payment method rules, and any applicable third party process. Processing times may vary.

13. Billing disputes

If you believe a charge is incorrect, contact us first so we can review it quickly. Opening a bank or card dispute before contacting us may delay resolution and may result in temporary account restrictions while the matter is reviewed.

PayConnect reserves the right to provide records, invoices, login history, setup notes, project records, email communications, delivery evidence, usage records, and other relevant information to respond to billing disputes, fraud claims, or provider inquiries.

14. Cancellations

You may request cancellation of future recurring services where applicable. Cancellation does not automatically refund past charges, setup fees, completed work, third party costs, or the current billing period unless required by law or approved in writing by PayConnect.

If cancellation requires domain transfer, data export, hosting migration, website handoff, account closure, hosted page removal, or provider disconnection, additional steps or fees may apply depending on the requested work and the provider involved.

15. Changes to this policy

We may update this Refund Policy to reflect changes in our services, packages, software features, website services, hosting services, third party service providers, legal requirements, or business practices. The date at the top of this page shows when the policy was last updated.

16. Contact us

If you have questions about this Refund Policy or want to request a refund, contact us at: