1. Introduction

Welcome to PayConnect. We respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use it, when we share it, how long we keep it, and the choices and rights available to you.

PayConnect provides business software and related setup services for websites, hosting setup, checkout pages, invoice tools, customer records, receipt tracking, business activity organization, and platform support.

2. Who we are and our role

PayConnect is operated by Main Lite Technology USA, Inc. PayConnect provides business software, website setup, hosting setup, checkout page tools, invoice tools, customer records, receipt tracking, and business activity organization.

PayConnect is not a bank, card network, acquiring bank, card issuer, payment processor, payment facilitator, money transmitter, stored value provider, lender, investment adviser, broker, merchant of record, or regulated financial institution.

For privacy purposes, PayConnect may act in different roles depending on the data and the service involved:

• Controller: when we collect and use information for PayConnect account creation, billing, website setup, hosting setup, platform security, support, product analytics, business operations, fraud prevention, and legal compliance.
• Processor or service provider: when we process certain customer records, invoice records, receipt records, checkout page records, or activity records on behalf of a business user.
• Independent data sharing recipient: when information is shared with an independent third party provider that uses the information under its own legal, contractual, security, or operational obligations.

3. Scope and applicability

This policy applies to personal information processed through PayConnect websites, onboarding pages, dashboards, forms, support channels, hosted pages, software interfaces, and related services.

• Business users: owners, directors, officers, authorized users, administrators, employees, contractors, and representatives of businesses using PayConnect.
• Website visitors: people who visit PayConnect websites, landing pages, forms, or public pages.
• End customers: customers, clients, buyers, payers, invoice recipients, or other individuals whose information may be entered into PayConnect by a business user.
• Contacts and applicants: people who contact us, request support, request a demo, submit a form, apply for access, or communicate with us.

4. Information we collect

The information we collect depends on how you use PayConnect and which services are requested.

Account and contact information

• Name, email address, phone number, username, password related information, role, business title, and account preferences.
• Business name, business address, registration details, website, industry, service description, and authorized representative information.
• Messages, support requests, demo requests, refund requests, complaints, feedback, and communications with us.

Website, hosting, and setup information

• Website content, page copy, business descriptions, images, files, logos, brand assets, domain details, hosting preferences, service descriptions, pricing, and published page information.
• Project notes, setup status, checklist items, requested changes, approval records, and delivery records.

Business workflow and customer record information

• Customer names, customer contact details, invoice details, receipt details, product or service descriptions, checkout page details, payment request records, notes, and related activity records.
• Information that business users choose to enter, upload, import, or generate through PayConnect tools.

Billing and purchase information

• Package selected, subscription status, invoices, receipts, billing contact details, tax related information, transaction references, and purchase history.
• We do not intend to store full card numbers or security codes. Where card or payment details are needed, they should be submitted through secure third party checkout or payment flows where available.

Technical, usage, and device information

• IP address, device identifiers, browser type, operating system, referral URL, pages visited, features used, session information, timestamps, cookie identifiers, diagnostics, and log data.
• Security information such as login events, access attempts, account changes, suspicious activity indicators, and abuse prevention data.

5. Where information comes from

• You, when you submit forms, create an account, request support, upload content, configure a website, send invoices, create checkout pages, or communicate with us.
• Business users, when they enter customer records, invoice details, receipt records, checkout page records, or business workflow information.
• Devices and browsers, through cookies, logs, analytics, and security tools.
• Third party service providers, where they help us provide services, process purchases, secure accounts, host websites, deliver communications, verify information, analyze usage, or support the platform.
• Public or business sources, where needed to confirm business information, domain ownership, website details, or account authority.

6. How we use information

• Provide, operate, secure, maintain, and improve PayConnect services.
• Create and manage accounts, dashboards, websites, hosting setup, checkout pages, invoice tools, customer records, receipt records, and activity records.
• Process billing, subscriptions, purchases, invoices, refunds, support requests, and account notices.
• Communicate with users about setup status, support, updates, security notices, account changes, and service related messages.
• Review account activity, website content, checkout page content, invoice content, and platform use for fraud prevention, abuse prevention, policy enforcement, and security.
• Personalize and improve the user experience, troubleshoot issues, test features, analyze usage, and develop new services.
• Comply with legal, tax, accounting, recordkeeping, dispute, security, fraud prevention, and regulatory obligations where applicable.
• Protect PayConnect, business users, customers, visitors, service providers, and the public from misuse, fraud, unauthorized activity, and security threats.

7. Legal bases for processing

Where a legal basis is required, we may process personal information under one or more of the following bases:

• Contract: to provide services, manage accounts, support users, process purchases, and deliver requested features.
• Legitimate interests: to operate and improve the platform, secure accounts, prevent fraud, respond to requests, analyze usage, enforce policies, and protect users.
• Legal obligations: to comply with tax, accounting, security, dispute, reporting, court, regulatory, or other legal requirements.
• Consent: where we ask for consent, such as for certain marketing, cookies, or optional features.
• Vital or public interests: where necessary in limited situations allowed by law.

8. Sharing and disclosures

We do not sell personal information for money. We may share personal information as described below:

• Service providers: vendors that help us with hosting, infrastructure, security, analytics, communications, billing, customer support, identity checks, document storage, and business operations.
• Checkout and payment related providers: where needed to process a purchase, subscription, invoice, refund, checkout transaction, or related request.
• Website, domain, and hosting providers: where needed to set up, publish, secure, maintain, or support websites, hosting, domains, SSL, email routing, or related technical services.
• Business users: where end customer information belongs to or is controlled by the business user that entered or requested the record.
• Professional advisers: lawyers, accountants, auditors, insurers, consultants, and other advisers where needed for business, legal, tax, accounting, or risk management purposes.
• Legal and safety reasons: courts, regulators, law enforcement, government authorities, dispute participants, or other parties where we believe disclosure is legally required or necessary to protect rights, safety, security, or the integrity of the Services.
• Business transfers: in connection with a merger, acquisition, financing, restructuring, sale of assets, transfer of business, or similar transaction.

9. Third party service providers

Some PayConnect features may connect with or depend on independent third party service providers, such as checkout providers, payment providers, identity verification providers, hosting providers, domain providers, infrastructure providers, analytics providers, communication providers, or other business service providers.

• Third party service providers may process information under their own privacy notices and terms.
• Third party service providers may act as independent controllers for the services they provide.
• We may share information with third party service providers where needed to provide the Services, support your account, process a request, secure the platform, prevent fraud, or comply with applicable requirements.
• We do not control the privacy practices of independent third party service providers.

10. Business user and customer data

Business users may use PayConnect to store customer records, invoice records, receipt records, checkout page records, product or service information, notes, and related activity records.

• Business users are responsible for making sure they have the right to collect, upload, store, use, and share customer information through PayConnect.
• Business users are responsible for providing their own customer privacy notices, consent notices, refund rules, delivery terms, and legal disclosures where required.
• If you are an end customer of a business user and want to access, correct, or delete information controlled by that business, contact the business directly first. We may assist the business where appropriate.
• We may access customer records to provide support, troubleshoot issues, secure the platform, investigate misuse, comply with law, or provide requested services.

11. International data transfers

We may process and store information in countries other than where you live or where your business is located. Privacy laws may differ from one country to another.

Where required, we use reasonable safeguards for cross border transfers, such as contracts, vendor due diligence, security controls, access controls, and other measures appropriate to the nature of the information and service.

12. Data retention

We keep personal information for as long as needed to provide the Services, support accounts, complete setup work, maintain records, resolve disputes, prevent fraud, improve the platform, comply with law, and enforce our agreements.

• Account records: generally retained while the account is active and for a reasonable period after closure.
• Billing and tax records: retained as needed for tax, accounting, dispute, and legal purposes.
• Website and project records: retained as needed to provide hosting, support, maintenance, change history, and delivery records.
• Support communications: retained as needed for support, quality, dispute, and training purposes.
• Security logs: retained for a limited period unless needed for investigation, abuse prevention, legal, or security reasons.

When information is no longer needed, we delete it, de identify it, archive it, or restrict access according to our retention practices.

13. Security and sensitive data handling

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system can be guaranteed completely secure.

• We restrict access to personal information based on role and need.
• We use security controls such as account authentication, access controls, logging, and secure transmission where appropriate.
• We do not intend to store full card numbers or security codes in PayConnect records.
• You should not place raw card numbers, security codes, passwords, government identity documents, or unnecessary sensitive information in notes, customer records, messages, uploads, custom fields, or support requests unless we expressly ask for them through an approved secure channel.
• You are responsible for keeping your account, email, domain, hosting, and device credentials secure.

14. Cookies and similar technologies

We may use cookies, pixels, local storage, log files, and similar technologies to operate the site, remember preferences, keep users signed in, secure accounts, analyze usage, improve performance, and support marketing where permitted.

• Essential cookies: required for site functionality, account access, security, and service delivery.
• Analytics cookies: help us understand usage and improve our services.
• Preference cookies: remember settings and user choices.
• Marketing cookies: may help us measure campaigns or deliver relevant communications where permitted.

You can manage cookies through your browser settings. Blocking some cookies may affect site functionality.

15. Your rights and choices

Depending on where you live and the law that applies, you may have rights to access, correct, delete, restrict, object to, or receive a copy of personal information. You may also have the right to withdraw consent where processing is based on consent.

• Submit a request: contact us at privacy@payconnect-tt.com. Include the request type and the email address associated with your account.
• Verification: we may ask for information to confirm your identity, business authority, or right to make the request.
• Authorized agents: where allowed by law, authorized agents may submit requests, but we may require proof of authority.
• Response time: we aim to respond within the legal timeframe, usually 30 to 45 days depending on the applicable law.
• Marketing choices: you may unsubscribe using links in emails or update preferences in your account where available.
• Cookies: you may manage cookies through browser or device settings.

Some rights may be limited where information must be retained for legal, security, tax, accounting, fraud prevention, dispute, contractual, or compliance reasons.

16. Children

PayConnect is intended for business use and is not directed to children. We do not knowingly collect personal information from individuals under 16. If you believe a child has provided personal information to PayConnect, contact us so we can review and take appropriate action.

17. Third party links and services

PayConnect may include links, integrations, embedded services, portals, or references to third party websites and services. Their privacy practices are not controlled by PayConnect. Review their privacy policies before providing information to them.

18. Changes to this policy

We may update this Privacy Policy to reflect changes in our services, legal requirements, security practices, third party service providers, or data handling practices. If changes are significant, we may provide notice through the site, dashboard, email, or another appropriate method. The date at the top of this page shows when the policy was last updated.

19. Contact us

If you have questions, concerns, or privacy requests, contact us at:

20. Region specific notices: EEA and UK

If you are in the EEA or UK, you may have rights of access, rectification, erasure, restriction, objection, portability, and the right to lodge a complaint with your supervisory authority. You may exercise these rights as described in Your rights and choices.

Where PayConnect acts as controller, we rely on the legal bases described in Legal bases for processing. Where PayConnect acts as processor or service provider for a business user, the business user may be the controller and should be contacted first for requests relating to its own customer data.

Where we transfer personal information outside the EEA or UK, we use appropriate safeguards such as standard contractual clauses, the UK International Data Transfer Addendum, vendor due diligence, and supplementary measures where needed.

21. Region specific notice: California

If you are a California resident, you may have rights under California privacy laws, including the right to know, access, correct, delete, opt out of certain sharing, and not be discriminated against for exercising privacy rights.

We do not sell personal information for money. If our use of advertising or analytics technologies is considered a sale or sharing under applicable California law, you may contact us to exercise available opt out rights.

• Categories collected: identifiers, commercial information, internet or network activity, professional or business information, customer records, support communications, and inferences from usage where applicable.
• Purposes: providing services, account management, billing, security, support, analytics, fraud prevention, legal compliance, and business operations.
• Disclosure: we may disclose information to service providers, third party service providers, professional advisers, legal authorities, and business transfer parties as described above.

22. Glossary

• Business user: a business, owner, representative, employee, contractor, or authorized account user that uses PayConnect.
• End customer: a customer, client, buyer, payer, invoice recipient, or other person whose information is entered into PayConnect by a business user.
• Personal information: information that identifies, relates to, describes, or can reasonably be linked to a person.
• Service provider: a vendor or company that helps PayConnect provide, secure, support, analyze, or improve services.
• Third party service provider: an independent provider that may provide checkout, payment, identity verification, hosting, domain, communication, infrastructure, analytics, or other services connected to or used with PayConnect.